Principles of personal data processing - GDPR
company
KOLODOM s. r. o.
with registered office at Klemensova 15, 811 08 Bratislava – district of Staré Mesto, Slovakia
IČO: 53 045 173
DIČ: 2121236359
IČ DPH: SK2121236359
registered in the commercial register of the Bratislava I District Court, section Sro, insert 147621/B.
In this document, we want to inform you about the principles according to which we process your personal data and
we analyze some aspects of the behavior of our website visitors and about your rights with this
related.
The protection of your personal data and your privacy is important to us, and therefore with your personal data
we handle them with due care and, in accordance with applicable legal regulations, we take care of their protection.
Please read this information carefully. Whenever we receive your personal data from you, we refer to these
policies and we allow you to read these policies. When designing these principles, we tried to
were as understandable as possible for you. If something is still unclear to you, do not hesitate to contact us
contact with a question or comment and we will be happy to explain the term or passage to you at any time.
These policies are effective from 30.08.2021.
Contact details of the person responsible for personal data protection:
Address: Klemensova 15, 811 08 Bratislava - Staré Mesto district,
Phone: +421 903 525 500
E-mail: info@kolodom.sk
Opening hours: Mon - Fri from 8:00 a.m. to 5:00 p.m
The processing of personal data takes place in accordance with the Regulation of the European Parliament and the Council (EU)
2016/679 of 27 April 2016 on the protection of natural persons in connection with the processing of personal data and on the free
the movement of this data, which repeals Directive 95/46/EC (hereinafter referred to as the "Regulation"). Slovak legislation
regulates the protection of personal data in Act no. 18/2018 Coll. on personal data protection and change
and amendments to some laws.
1. Concepts
Data subject: Natural person (consumer and self-employed person) to whom the personal data
apply (hereinafter also "You" or "customer");
Personal data: all information about an identified or identifiable customer; identifiable
a customer is a natural person who can be directly or indirectly identified. especially with reference
to a certain identifier, for example first name, last name, identification number, location data, network identifier
or to one or more characteristics or signs forming a physical, physiological, genetic, psychological,
economic, cultural or social identity of this natural person. Types of personal data are
specified in point 2 of these policies (hereinafter also "personal data" or "information");
Operator: The entity that defines the purpose and means of personal data processing, carries out
processing of personal data and is responsible for this processing. Operator and administrator
personal data processed in connection with the operation of the website kolodom.sk is a company
KOLODOM s.r.o., with registered office at Klemensova 15, 811 08 Bratislava - Staré Mesto, Slovakia,
ID: 53 045 173 (hereinafter also "we" or "KOLODOM");
Intermediary: An entity that, on the basis of the law or on the authority of the operator, processes
personal data on behalf of the operator, based on the contract on the processing of personal data (hereinafter also
"business partner" or "partner");
Websites: websites available at www.kolodom.sk
Purpose of personal data processing: The reason why personal data is processed. Such a reason can
be e.g. fulfillment of the contract, management of user accounts, resolution of suggestions and complaints, sending of commercial ones
notifications (newsletters) or display of advertisements based on customer interests;
Cookies: Short text files stored by your web or mobile browser. Most files
cookies contain a unique identifier, the so-called Cookie ID. It is an assigned string of characters
by the web pages and servers of the browser that stored the cookie. This allows websites
and servers to distinguish and identify individual browsers. Cookies are used for improvement
functioning of websites, evaluation of their traffic and with the aim of better targeting of marketing
activities. If you browse our website, we assume that you agree to the use of these files.
2. What personal data is processed?
KOLODOM and our contractual partners in connection with the relevant legal title and purpose of personal data processing
data are processed by the following personal data, respectively categories of personal data:
● identification and address data: name, surname, delivery address, billing address, address
address, ID number, VAT number;
● electronic contact data: telephone number, e-mail address;
● other electronic data: IP address, cookies, identifiers in social networks, location data
equipment used by the customer;
● other personal data associated with the contractual relationship: bank account number, usage data
our services;
3. What is the origin of personal data?
We process data that you submit to us when ordering goods, registering a user account, and communicating
with us or by subscribing to the newsletter. Specifically, it is about
● identification and address data;
● electronic contact data;
and further data that we obtain automatically based on the fact that you browse our website.
Specifically, it is about:
● cookies
● the web browser from which you access our website;
● IP address;
● date of access and time of access;
● search queries;
● http and https response code;
● transferred data groups;
● information about the computer's browser and operating system.
4. Why are personal data processed?
Your personal data is processed by KOLODOM for the following purposes:
Fulfillment of the contractual relationship:
• Purpose: We process your personal data for the purpose of fulfilling the contractual relationship, and therefore for the purpose
fulfillment of rights and obligations arising from the concluded contract.
• Legal basis: The processing of personal data for the purpose of fulfilling the contractual relationship is justified
contractual relationship between you and us. In this case, the provision of personal data is contractual
a requirement without which the contract cannot be concluded.
Managing customer accounts:
• Purpose: We use your data to manage your questions, resolve suggestions and complaints with ours
customer support. We can also contact you with a request to fill out a satisfaction questionnaire.
If you decide to use one of the social networks to communicate with us, it is necessary to remember that
that the processing of data provided in this way is governed equally by the conditions of these social networks, which
we cannot influence. We also use your data to notify you of the order status and
warned you, e.g. for non-payment of the agreed price. Furthermore, we also process your data in cases
exercising your rights from faulty performance and exercising your rights in connection with your processing
personal data.
• Legal basis: the processing of personal data for the purpose of managing customer accounts is justified
With your consent. Providing personal data is voluntary in this case. You can give your consent
revoke at any time.
Communication with customers, evaluation of satisfaction, resolution of suggestions, complaints and complaints:
• Purpose: We use your data to manage your questions, resolve suggestions and complaints with ours
customer support. We can also contact you with a request to fill out a satisfaction questionnaire.
If you decide to use one of the social networks to communicate with us, it is necessary to remember that
that the processing of data provided in this way is governed equally by the conditions of these social networks, which
we cannot influence. We also use your data to notify you of the order status and
warned you about non-payment of the agreed price. We believe that this is a useful service because thanks to it
you can continue the started order and you don't have to search for the subject of the order again.
Furthermore, we also process your data in cases of exercising your rights due to faulty performance and during performance
Your rights in connection with the processing of your personal data.
• Legal basis: processing of personal data for the purpose of communication with customers, evaluation
satisfaction, the resolution of suggestions, complaints and complaints is justified by our legitimate interest in
opportunities to communicate with customers. The provision of personal data in this case is not legal or
contractual requirement. You are therefore under no obligation to provide us with your personal data for this purpose.
Sending business announcements and offering our services
• Purpose: To our customers and those who have expressed their consent, regularly via email
we send news about our services. You can make these business announcements quickly and easily at any time
unsubscribe using the unsubscribe link provided in each notification. Your preferences
you can also manage the sending of business notifications in your customer account.
Therefore, if you are our customer (for example, if you placed an order with us), we can use your e-
the email address you have provided to us to send commercial notices about similar products, unless
you do not express your disagreement with it. In other cases, we ask for your consent to send commercial ones
announcements about our products, promotions and company promotions. Information that we
you provide as well as information otherwise obtained in connection with our products – such as data about how
you use websites, data about orders placed or information about your participation in events
and in contests we may use to personalize our commercial announcements. For sending consent
We will ask you for business notifications whenever consent is required by the relevant legal
regulations.
• Legal basis: processing of personal data for the purpose of sending commercial announcements and offers
of our services is justified by your consent, or our legitimate interest in direct
marketing. The provision of personal data based on your consent is in this case voluntary, without
but it would not be possible to send you commercial notices. You can withdraw your consent at any time.
Providing personal data in this case is not a legal or contractual requirement. You don't have to
obligation to provide us with your personal data for this purpose.
Direct marketing and creation of personalized content and advertising:
• Purpose: Technologies for creating personalized content and advertising allow us to display
visitors who have already shown interest in our website or services, our advertising on affiliates
websites. We try to show you only the ad that you are really interested in and not the ad
without any connection to your person and interests. Based on the history of your orders, interests and
behavior on websites may be on our website and on websites
and third-party applications (including social networks) displayed personalized content and offers. This
primarily enable cookies. You can manage your preferences regarding the processing of cookies
read more in the Cookies section.
• Legal basis: Processing of personal data for the purpose of direct marketing and creation
of personalized content and advertising is justified by your consent, or our authorized ones
interest in direct marketing. The provision of personal data based on your consent is in this
voluntary, but without it it would not be possible to provide you with personalized content and advertising. Yours
you can revoke your consent at any time. The provision of personal data in this case is not legal or
contractual requirement. You are therefore under no obligation to provide us with your personal data for this purpose. Some
however, we process data for this purpose automatically when you browse our website.
Improving the quality of the services provided, analyzing the traffic of our websites and yours
behavior on websites.
• Purpose: KOLODOM always strives to improve the quality of its services. To develop new products and
services and the improvement of the current ones occurs with the help of ascertaining the needs and wishes of users
through phone calls, questionnaires, analysis on websites, interest in certain products
or services and texts, etc.
In connection with browsing our website, we further process information about traffic, readership,
the number of pages viewed, the device from which you come to our website and the time spent on our website
pages. This data helps us to identify the less accessible or less comprehensible places of ours
websites. We collect this data in order to be able to offer quality content that is just for you
user-friendly and to develop the services you are interested in. Based on this information, our
we regularly improve the website.
In cooperation with partners providing analytical services for us, we collect data on every visit to ours
website certain data that helps us to understand how you use our website and to obtain
summary statistics. This data includes the IP address, geographical location of the device, browser type, language
browser, date and time of your request, length of your visit, displayed pages and clicked elements
(for example links). When collecting and analyzing this data, we may on our website
or use cookies, pixel tags, web beacons, clear GIF files and
similar tools. This data helps us provide better and more relevant web content, track
the effectiveness of advertisements, to detect and correct possible problems and to improve the overall environment of our websites
pages. We may also commission third-party service providers to provide web hosting on our behalf
advertising. These providers may use pixel tags and similar collection technologies
information about visits to our website and can then use this information for targeted advertising.
If you do not want data to be collected using these technologies, you can use a simple procedure:
most browsers offer you the option to automatically reject many such technologies, or you
will give you a choice whether to accept or reject them. About managing your preferences regarding the processing of cookies
you can read more in the Cookies section.
• Legal basis: Processing of personal data for the purpose of improving the quality of services provided,
analysis of our website traffic and your behavior on the website is justified
With your consent, or our legitimate interest in direct marketing. Provision of personal
data based on your consent is voluntary in this case, but it would not be possible for you without it
to improve the quality of the services provided, to analyze the traffic of our websites and
your behavior on websites. You can withdraw your consent at any time. Provision of personal
data in this case is not a legal or contractual requirement. You have no obligation to us for this one
the purpose of providing your personal data. However, we process some data for this purpose automatically when you
you are browsing our website.
Accounting and tax purposes
• Purpose: We have to process your personal data also because it is determined by the relevant legislation in
matters of taxes and accounting.
• Legal basis: The processing of personal data for accounting and tax purposes is justified by performance
obligations resulting from the relevant legislation. These data about you must be processed.
Period of storage of personal data
The storage period is determined by the duration of your contractual relationship with us as a customer, or results from
legal requirements, or is determined by the duration of your consent. The storage time of cookies may vary
depending on the type of cookies. Some cookies are limited by the duration of the session (so-called session or session
cookies). These are processed while the browser is running and are automatically deleted when the browser is closed.
Other cookies are permanent (so-called persistent cookies). These cookies remain in the browser even after it is turned off
until the specified date, or until they are manually deleted by the user. According to these cookies, it is
possible to identify the user's computer when restarting the web browser and browsing the Internet.
You can read more about the storage time of cookies in the Cookies section.
5. To whom are personal data made available?
Your personal data is primarily made available to our employees, who need this data in order to
so that we can provide you with our products and services. In addition to our employees, we need your personal
transfer the data to various business partners who enable the operation of KOLODOM and help us
to provide you with better, more accurate and overall more personalized content, products and services. partners,
to which we make your personal data available, we select very carefully. We only work with those
partners who are able to ensure such technical and organizational security of personal data that
there could be no unauthorized or accidental access to your data or their misuse. Everyone
these partners are authorized to process your data exclusively on the basis of the contract
processing of personal data, in which they commit to confidentiality. The data provided must also not
use for any purposes other than those for which we made them available to them. Personal data is not provided
to any third parties outside the European Union.
The following categories of our partners (recipients) may have access to your personal data:
• In order to be able to deliver the goods to you, we use the services of carriers.
• We try to make your experience of using our website as pleasant as possible. For that
we work with partners who analyze traffic and your behavior on our websites
pages. Thanks to these partners, we have information about which part of our website is not
comprehensible, where you are possibly looking for the required information and whether you find it, for which offers on ours
websites you clicked, etc. Based on this information, our website is then updated regularly
we are improving.
• Partners who provide direct marketing for us and partners and operators of technical solutions,
thanks to which we can show you personalized content and advertising
• We use marketing agencies to present and promote our services
for more precise targeting of ads on our services, we provide some data that is necessary for this.
• We share yours to ensure that our advertising is shown to relevant audiences
personal data, including e-mail address, with operators of technical solutions, thanks to which you
we may display personalized content and advertising.
• Public administration bodies
• We make personal data available in case of law enforcement, as long as it is required by law or it is
necessary for the prevention, detection and prosecution of crimes and frauds, or if it is necessary for us
imposed any other legal obligation to do so.
• It can be law enforcement authorities (police, state agencies and courts) or financial
authorities.
• The transfer of personal data to these recipients does not take place regularly but only randomly, especially if
this is required by law.
7. How are personal data processed?
Personal data is processed both manually and automatically. We manage all processing activities
proper records in accordance with relevant legal regulations.
8. What are the rights of data subjects?
When exercising your rights, you can contact us via our contact details, which are
stated in the introduction of these policies. We reserve the right to verify the applicant's identity in an appropriate manner
for relevant information. If the requests are repeated and are clearly unjustified or disproportionate, we
authorized to charge you a reasonable fee or refuse to comply with the request. In case you apply
some of the rights listed below, you will be informed about the outcome of your request within 30 calendar days from
on the day of its delivery. For reasons of special consideration (especially when your request is very comprehensive) you will
you will be informed about the result of your request within 60 calendar days from the date of its delivery.
• The right to access personal data
If you want to know whether we are processing your personal data, you have the right to obtain from us information about whether it is yours
personal data processed, and if this is the case, you also have the right to access your personal data. IN
in the event of a repeated request, we are entitled to charge a reasonable fee for a copy of the provided personal data
a fee based on our administrative costs.
• The right to correct inaccurate and supplement incomplete personal data
If you believe that we are processing inaccurate or false data about you, you have the right to request
their repair. You also have the right to supplement incomplete data. We will carry out the repair or addition without
unnecessary delay, but always with regard to our technical capabilities.
• Right to erasure
In the event that your personal data are no longer necessary for the purposes for which they were collected or otherwise
processed, or if you find that they have been processed illegally, you have the right to request their deletion.
• The right to restrict the processing of personal data
In the event that you are not interested in complete deletion, but only in a temporary limitation of the processing of your personal data
data, you can request us to limit the processing of your personal data.
• The right to data portability
If you want us to transfer your personal data to a third party, you can use your right
for data portability. In the event that the exercise of this right could lead to adverse effects
rights and freedoms of third parties, we will not be able to comply with your request.
• The right to object
You have the right to object at any time to the processing of personal data that is processed for the purposes
to fulfill a task carried out in the public interest or in the exercise of public authority or for protection purposes
our legitimate interests. In the event that we do not demonstrate that there is a compelling legitimate reason for
processing that overrides your interests or rights and freedoms, processing based on
We will end your objection without unnecessary delay.
• The right to withdraw consent at any time
If the processing of your data is based on your consent, you have the right to this consent at any time
call off.
• The right to information about automated decision-making, including profiling
You are not subject to any decision based solely on automated processing, including
profiling that would have legal effects for you or would significantly affect you in a similar way.
• The right to file a complaint with the Office for Personal Data Protection
You have the right to file a complaint with the supervisory authority, which is the Slovak Personal Data Protection Office
of the Republic, with registered office at Hraničná 12, 820 07, Bratislava 27, Slovak Republic, phone: +421/2/3231 3220, e-mail:
statny.dozor@pdp.gov.sk, website: www.dataprotection.gov.sk.
9. How are cookies processed?
Cookies are used by most websites and servers to provide a number of basic ones
internet services. If you shop online, cookies serve, for example, for the e-shop to remember items,
which you have previously added to the shopping cart. Cookies also allow websites to save themselves
Your preferences (e.g. language or when logging in) and use them on your next visit. By using
cookie files, it is also possible to collect statistical data on user activity, for example the number
of unique website visitors per month, which are very valuable for the operator, or enable
providing a better and more user-friendly service. Cookies can be divided according to validity
on the:
• temporary cookies (so-called session cookies), which remain stored in your browser only until
before you close your browser,
• permanent cookies (so-called persistent cookies), which remain stored in your browser for a long time,
unless their lifetime expires or unless you delete them manually (the storage time of cookies in
Your browser depends on the settings of the cookies themselves and the settings of your browser).
and by function to:
• essential, which are necessary for the functionality of our website,
• preferential ones that allow our website to remember information that changes how
how the website behaves or looks (eg your preferred language or the region you are in), these
cookies are not absolutely necessary for the functioning of our website, but they increase the functionality and
the practicality of their use,
• analytical, which help us analyze your experience on our website (so-called User
Experience) and thanks to which we understand how you use our website,
• conversion, for analyzing the performance of individual sales channels,
• tracking, which, in combination with conversion, help us measure the performance of sales channels.
We also use third-party cookies, on the basis of which multiple internet tracking takes place
pages so that we can provide you with personalized content and advertising on third-party websites
parties and other sales channels.
Through conversion cookies on our website, we measure the number of orders that have been placed
sent after a customer has arrived at our website by clicking on an advertisement on the website
our advertising partners or based on a link through a link placed on
websites of these partners. Hereby, we perform an analysis of the performance of our individual stores
channels on the basis of which a financial settlement occurs between us and our advertising partners.
You cannot be identified through conversion cookies, so it is not personal data. Ours
the advertising partner only receives information about the total number of users who clicked on the advertisement or made a purchase with us
order.
10. Where can I learn more about the processing of personal data and privacy on the Internet?
Browser settings and cookie settings:
You can change your browser settings so that cookies are removed or prevented from being stored in
computer or mobile device without your express consent. You can find information about setting cookies
in the relevant part of the browser's help. How it works on the most commonly used browsers, sa
you can read more here:
Internet Explorer: https://support.microsoft.com/help/17442/windows-internet-explorer-delete-manage-
cookies
Mozilla Firefox: http://support.mozilla.com/en-US/kb/Cookies
Google Chrome: http://www.google.com/support/chrome/bin/answer.py?hl=en&answer=95647
Safari: http://support.apple.com/kb/PH5042
Opera: http://www.opera.com/browser/tutorials/security/privacy/
Adobe (flash cookies): http://www.adobe.com/privacy/policies/flash-player.html
You can also visit http://www.youronlinechoices.com/czsk/ (Czech-Slovak), www.allaboutcookies.org
(English) or www.aboutads.info/choices (English) where you can learn about opt-out options
certain targeted advertising activities offered by some third parties with whom we cooperate. You will
having to visit the websites of individual browsers and devices to which your consent is granted
relate. Because opt-out tools may depend on cookies, you may need to in case
delete cookies, visit these pages again and reset your preferences.
You can also read about cookies on Wikipedia: https://cssk.wikipedia.org/wiki/HTTP_cookie (Slovak).
12. Conclusion
Relevant legal regulations in the field of personal data protection, our business strategy and related to it
the methods of processing your personal data may change. If we choose these policies
update, we will post the changes on our website and inform you of these changes.
In cases where there is to be a major change to these principles, or in the case where the law so determines,
we will inform you in advance. We ask you to read these policies carefully and the next time
communicate with us or use our website to review this policy regularly.